Frequently Asked Questions

The client is expected to attend each scheduled session on time. A canceled or delayed appointment delays our work and can negatively impact other clients. Since your appointments involve the reservation of time specifically for you, and out of respect for you, Dr. Rawson, and our other clients, a minimum of 8 hours’ notice is required for rescheduling or canceling an appointment. We appreciate more than 24-hour notice when possible, as we can then make that time available to other clients. Therefore, as soon as you know that you will not be able to attend your session, please email Dr. Rawson, so that we have time to schedule another client; the more time, the better for Dr. Rawson and other clients who are in need.

Sessions with Dr. Rawson are scheduled in advance and are a time reserved exclusively for clients. All video sessions are paid up-front in advance of the session. A late cancel or no-show appointment hurts at least three people: you, Dr. Rawson, and another client who could have potentially utilized your time slot. When a session is canceled without adequate notice, we are unable to fill this time slot by offering it to another client.

All video sessions are paid up-front in advance of the session. Clients have six months from purchase date to use all of the sessions in their package. No refund will be reimbursed after six months of purchase for your package. Clients can schedule their first session on the website and remaining sessions are scheduled with Dr. Rawson via email or in person. 

The only exception to this cancellation policy is in the event of illness or emergency. We offer one grace for these purposes every six months. This cancellation policy also applies even if missing the appointment was an unintentional act. If both parties in a couple cannot attend, consider having one come alone instead of canceling altogether and wasting the slot. 

Anytime you fail to attend a scheduled appointment without giving appropriate prior notice of cancellation, you will lose that session and will not be reimbursed. Any session that is missed by canceling less than 8 hours in advance will not be reimbursed for the session. 

Your wait time is approximately 5-10 minutes. Due to the length of time provided for each appointment, it is critical that you arrive on time for your appointments. If you are more than 15 minutes late to your appointment, we will reschedule your appointment and you will be considered a no show and will not be reimbursed. If you arrive late to your appointment there is no guarantee that time will be added on at the end. 

I value you as a client and I am thrilled to work with you and support you on your journey. In order for this process to be maximally effective, it is important that we both understand our roles and responsibilities, to ourselves and one another. I trust you will respect the obligations set forth in this policy and appreciate  your understanding and commitment!